8www: Responsible Gaming

Age Policy 18+

To play on 8www, you must be at least 18 years old. We collect your date of birth during registration, and identity verification must be completed before your first withdrawal. Accepted documents for verification include National ID (NID), passport, or driving licence — the process usually takes within 12 hours.

If a minor has used your device to access 8www, contact us immediately via live chat. We will temporarily suspend that account and carry out an investigation. Parents and guardians are advised to use parental control software on their devices.

Recognising Signs of Problem Gambling

Most players enjoy gaming for fun and never face any issues. However, certain patterns may suggest that gambling is getting out of control. Watch out for these warning signs:

If you notice even one of the signs above in yourself, take action now. Use the tools listed below or reach out to 8www via Live Chat.

Set Your Own Limits on 8www

You can activate any of the limits below at any time from your account settings. Reducing a limit takes effect immediately; requests to increase a limit will be reviewed within 24 hours before taking effect.

Self-Exclusion: How to Temporarily Block Your Account

Self-exclusion means pausing all betting and deposits on your account for a chosen period. During this time you can still log in, but no transactions will be allowed.

• Log In to Your Account Sign in with your registered mobile number and password.
• Go to the Responsible Gaming Section Profile menu → Responsible Gaming → Self-Exclusion tab.
• Choose a Duration 1 week, 1 month, 3 months, or 6 months; you can also select Indefinite if preferred.
• Confirm A confirmation message will be sent to your registered number; once you approve it, the exclusion takes effect immediately.

Your account will not reopen automatically once the self-exclusion period ends. After the period expires, a 24-hour cooling-off period must pass before you can request reactivation via Live Chat.

Take a Short Break (Cooling-Off)

You can take a short break without going through full self-exclusion. The Cooling-Off feature lets you pause all betting and deposits for anywhere between 24 hours and 30 days. Any balance in your account can still be withdrawn during this time, but no new deposits or bets will be allowed.

Permanently Closing Your Account

If you feel you need to step away from gambling completely, you can request a permanent account closure via Live Chat or through your account settings.

• Once a permanent closure request is accepted, any remaining balance can be withdrawn, but creating a new account will not be possible.
• If you request permanent closure for Responsible Gaming reasons, re-registration will not be permitted in the future.
• Any earned bonuses or VIP points will be forfeited.
• The process will be completed within 48 hours of your request.

Where to Find Support

Besides 8www's own tools, the following organisations in Bangladesh and internationally offer free, confidential support. Reaching out to them is not a sign of weakness — it shows you are taking care of yourself.

8www's 24/7 live chat team can also provide confidential support on responsible gaming. Simply type "I need responsible gaming support" in the live chat and a trained team member will connect with you right away.

Common Questions About Responsible Gaming at 8www

Can I change my deposit limit at any time?

Lowering your limit takes effect immediately. However, a request to increase your limit goes through a 24-hour review before it is applied. This delay is intentional — it helps protect you from making impulsive decisions.

Will pending bonuses be extended during self-exclusion?

No. Bonus validity is not extended while self-exclusion is active. When you reactivate your account after the exclusion period ends, any new promotions available at that time will apply — previously expired bonuses cannot be restored.

Can I play without completing identity verification?

You can start playing with limited access after registration. However, identity verification must be completed before your first withdrawal. Funds cannot be withdrawn from an unverified account.

Can I withdraw my balance during a cooling-off period?

Yes. During a cooling-off period, only new deposits and bets are paused. Any verified balance in your account can still be withdrawn as normal. The minimum withdrawal amount is ৳1,300.

Can someone else set limits on my behalf?

No. For security reasons, only the account holder can set or change limits. That said, if a family member is concerned, they are welcome to contact our live chat — we will assess the situation and take the appropriate steps.

How do reality check reminders work?

If you turn on the 30- or 60-minute reality check, a message will appear on screen at each interval showing how long you have been playing and how much you have deposited or withdrawn. At that point, you can choose to carry on or stop.